We are upgrading our phone system!

Phone System Upgrade Announcement

We’re excited to share that we’re upgrading our phone system to better serve our clients.

What this means for you:

When you call, our system will be more efficient—especially for existing clients. Your information will automatically pull up, allowing us to assist you faster and with greater accuracy. Other than that, nothing changes. You’ll continue booking services the same way you always have, with online booking still available .

If we’re unable to answer your call right away because we’re assisting another client, you’ll now be guided to an AI assistant instead of a traditional answering machine. You’ll have two easy options:

Leave your contact information for a quick callback

Share details about the service you’re looking for so everything is ready when we connect

If you’re already in our system, the AI will recognize you, helping streamline the process even further.

What this means for us:

This upgrade helps ensure we don’t miss calls while we’re in the shop, with a client, or on another line. It allows us to stay organized, responsive, and more efficient—especially for returning clients.

This transition should be smooth and won’t involve a big learning curve. Please bear with us over the next little while as we complete the upgrade.

Thank you for your continued support. These improvements are all about serving you better

Premium Surface Restoration & Specialized Cleaning Insights

Welcome to the Classic Care professional resource library. For over three decades, we have delivered the gold standard in residential and commercial deep cleaning across Central Vancouver Island. Our insights offer expert maintenance strategies, material preservation tips, and health-focused deep cleaning advice designed for property owners who value flawless results.

From precision carpet cleaning and specialized area rug cleaning to premium upholstery cleaning, professional blind cleaning, and deep tile cleaning, we restore and protect your physical environment. Proudly serving Nanaimo, Lantzville, Nanoose Bay, Parksville, Qualicum Beach, and Ladysmith since 1994, we combine industry-leading technical knowledge with trusted, local expertise.


LORNE ROELOFSEN

As the President and CEO of Classic Care Carpet & Upholstery Cleaning Ltd., Lorne Roelofsen has spent over 30 years dedicated to enhancing the health and beauty of homes across Vancouver Island. Founded in 1994, Classic Care has grown from a local storefront into a premier service provider for the Nanaimo, Parksville, and Qualicum areas. Lorne’s commitment to quality is reflected in the company’s "Best of the City" awards and their specialized 7-step rug cleaning process. Outside of leading his expert team, Lorne remains focused on delivering family-friendly, eco-conscious cleaning solutions that local residents have trusted for decades.

https://www.classiccareservices.ca/
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